📦 Shipping Policy – Espark Retail
📦 Shipping Policy – Espark Retail
Last Updated: 11 July 2026At Espark Retail, we aim to deliver your products safely, quickly, and with full transparency.
Please read our shipping policy to understand how orders are processed, packed, and delivered.1. Order Processing TimeAll orders are processed within 1–2 business days.Orders placed after 3.30 PM (IST) will be processed on the next business day.Customized or personalized kids' activity books may require 2–4 business days for preparation.Business days exclude Sundays & public holidays.
2. Shipping TimelineWe ship across India through trusted courier partners.Estimated delivery time:Tamil Nadu: 2–4 business daysOther South Indian states: 3–5 business daysRest of India: 4–7 business daysDelivery timelines may vary due to courier delays, festivals, or unforeseen circumstances.
3. Shipping ChargesWithin India:Standard Shipping: ₹49 – ₹79 (Depending on delivery location & package weight)Free Shipping on orders above ₹999 (within India only)International Orders:Shipping varies depending on the destination country, package weight & courier serviceFree Shipping is not available international orders.Applicable shipping charges will be shown at checkout before payment.
4. Order TrackingOnce your order has been dispatched, you will receive:Tracking IDCourier partner detailsShipping tracking link (where available)You can track your shipment anytime until delivery.
5. PackagingWe carefully pack every order to help prevent damage during transit. Packaging may include: Protective wrapping for laminated booksWaterproof outer packaging (where applicable)Tamper-evident courier packaging
6. Delayed or Failed DeliveryIf your shipment is delayed, we will coordinate with the courier partner and keep you informed whenever possible.If delivery cannot be completed due to an incorrect or incomplete address, or because the recipient is unavailable, the shipment may beReturned to us. Additional shipping charges may apply if the order needs to be reshipped.
7. Damaged or Incorrect ProductIf you receive a damaged or incorrect product, please contact us within 48 hours of delivery.Kindly email us at support@esparkretail.com with:Your order numberClear photos or videos showing the issueAfter reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund inAccordance with our Return & Refund Policy.
8. International Shipping (If applicable)International orders are shipped through reliable courier partners such as DHL, FedEx, India Post, or other available carriers, Depending on the destination.Estimated delivery time: 10–20 business days.Any customs duties, import taxes, or other charges imposed by the destination country
9. Contact UsFor any shipping-related queries, pls contact us:Espark Retail No.7, Ponnagaram, 4th Cross street, Madurai - 625016Email: support@esparkretail.comPhone: +91 8300036611
We are always happy to help.
Last Updated: 11 July 2026
At Espark Retail, we aim to deliver your products safely, quickly, and with full transparency.
Please read our shipping policy to understand how orders are processed, packed, and delivered.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed after 3.30 PM (IST) will be processed on the next business day.
Customized or personalized kids' activity books may require 2–4 business days for preparation.
Business days exclude Sundays & public holidays.
2. Shipping Timeline
We ship across India through trusted courier partners.
Estimated delivery time:
Tamil Nadu: 2–4 business days
Other South Indian states: 3–5 business days
Rest of India: 4–7 business days
Delivery timelines may vary due to courier delays, festivals, or unforeseen circumstances.
3. Shipping Charges
Within India:
Standard Shipping: ₹49 – ₹79 (Depending on delivery location & package weight)
Free Shipping on orders above ₹999 (within India only)
International Orders:
Shipping varies depending on the destination country, package weight & courier service
Free Shipping is not available international orders.
Applicable shipping charges will be shown at checkout before payment.
4. Order Tracking
Once your order has been dispatched, you will receive:
Tracking ID
Courier partner details
Shipping tracking link (where available)
You can track your shipment anytime until delivery.
5. Packaging
We carefully pack every order to help prevent damage during transit.
Packaging may include:
Protective wrapping for laminated books
Waterproof outer packaging (where applicable)
Tamper-evident courier packaging
6. Delayed or Failed Delivery
If your shipment is delayed, we will coordinate with the courier partner and keep you informed whenever possible.
If delivery cannot be completed due to an incorrect or incomplete address, or because the recipient is unavailable, the shipment may be
Returned to us. Additional shipping charges may apply if the order needs to be reshipped.
7. Damaged or Incorrect Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Kindly email us at support@esparkretail.com with:
Your order number
Clear photos or videos showing the issue
After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund in
Accordance with our Return & Refund Policy.
8. International Shipping (If applicable)
International orders are shipped through reliable courier partners such as DHL, FedEx, India Post, or other available carriers,
Depending on the destination.
Estimated delivery time: 10–20 business days.
Any customs duties, import taxes, or other charges imposed by the destination country
9. Contact Us
For any shipping-related queries, pls contact us:
Espark Retail
No.7, Ponnagaram, 4th Cross street, Madurai - 625016
Email: support@esparkretail.com
Phone: +91 8300036611
We are always happy to help.
